Peter Tkaczick

Managing Director

Experience

Delivery Executive with more than 30 years of experience in Global corporations like IBM and EDS of which the last 20 years have been in IT infrastructure outsourcing and managed IT operations.  His positions included the following:

Outsourcing Account Manager (business development, service delivery, transition)

Manager Centers of Competence Switzerland (IT Service Delivery, SAP consulting, server farm, network services, central helpdesk)

Director Technical Services responsible for Service Delivery, Development, Consulting (integration of competence center with operational services, consulting and software development of an acquired service provider)

Program Director EMEA (Manager of the European part of a global standardization delivery initiative)

Taskforce Manager Europe (Due Diligence Manager, Service Management Transition Manager, Program Manager for 9 critical Service Improvement projects on large account)

Head of Service Remediation, as leader of an European SWAT team responsible for fixing out-of-line situations in Strategic Outsourcing

Delivery Project Executive Global Delivery Operations at Life Science company (Global Service Management, Order Fulfillment, Asset Management and Operations in Delivery Centers Argentina and Poland)

Project Executive for Post-Transition (36 transition projects)

Delivery Project Executive Enterprise Data Center on an aviation account (functional responsibility for global data centers with all systems, storage, middleware, database and application operation)

Service Improvement Taskforce, running an improvement program (incl. 49 process & tool issues)

Program Lead to build the Swiss Private Cloud for a Fintech provider

Program Lead to build the private cloud for a global leader in the chemistry industry

Examples Professional Experience

Global Change Management

Situation: 

Global Change Management setup in regulated environment out of control causing lots of incidents with business impact and regular customer complaints as well as penalty threats and high audit exposure.

Measures: 

Action plan included organizational changes, measures to address cultural differences combined with clear instructions, and tightened governance (e.g. huddles, reporting).

After:

Change management related failures close to zero; Change Management team nominated for corporate Quality Award. Cost significantly reduced.

Lessons learnt:

Focus on delivery discipline across a global team and strong leadership are key in a turnaround situation.

Regular SLA

Situation: 

Regular SLA failures with high visibility and penalty threats.

Measures: 

Detailed analysis with subsequent actions to increase control and to share root-cause amongst the teams

After:

SLA exposure close to zero due to improved delivery, but also due to clear understanding of potential triggers of each contributor to a SLA fail and responsible party in the end-to-end delivery.

Lessons learnt:

SLA failures are symptoms of undesirable trends. In-depth analysis can introduce new knowledge, which can be a game changer.

Cloud Transformation

Situation: 

Large, complex cloud transformation program with highest expectations and visibility on top level kicked-off without detailed solution design.

Measures: 

Set-up project, build and complete as much as possible, comply to solution design elements as soon as introduced

After:

SLA exposure close to zero due to improved delivery, but also due to clear understanding of potential triggers of each contributor to a SLA fail and responsible party in the end-to-end delivery.

Lessons learnt:

Do not start cloud transformation programs without agreed solution design or without sufficient network architecture

What they say about me

Deine Stärke ist, dass Du kritischen Situationen mit Mut und Selbstvertrauen reingehst, und die mit dem richtigen methodischen Ansatz anpackst.  Das beeindruckt mich: Du bist jemand, der als Brave Heart reingeht, aber das dann auch gut macht.

You, when you speak, you are honest and outspoken – and I love it. There is no room for interpretation, you are very clear.

You were recognizing and motivating the team and you created a feeling of teaming, which we are missing since you have left.

Du kannst ein grosses, internationales Team führen und bist gleichzeitig Teil vom Team.